Software requires maintenance to ensure its optimal performance, addressing any bugs and vulnerabilities that might arise over time. Regular updates help in adapting the software to the evolving technological landscape and user needs.
Maintenance is crucial for enhancing security by patching known vulnerabilities and protecting data integrity. Continuous maintenance supports the software’s lifecycle, helping to extend its usability while ensuring it remains reliable and efficient for users.
Application Management Service
Meyer Turku recognized the need to redirect their own employees’ efforts towards innovative development work, thereby requiring a reliable partner to oversee their business application support tasks.
In response, we devised a robust service model alongside a scalable application management service aimed at efficiently managing the support and life-cycle services for Meyer Turku’s vital business applications.
Maintenance and Support
End user support is crucial in providing swift assistance and resolving issues. Proactive maintenance identifies and resolves potential issues before they escalate.
Supported End Users
Support services provide timely assistance to end users, solving technical issues and optimizing software use.
This support helps users to operate efficiently and enhancing productivity.
Proactive Maintenance
Proactive maintenance involves regularly monitoring systems to detect and address potential issues early on.
This approach helps prevent disruptions, ensuring continuous and smooth system operation.
Secured Systems
Secured systems are a cornerstone of protecting your data and operational integrity.
Through regular updates and security patches, we fortify your systems against evolving cyber threats.
“Thanks to ATR Soft’s AMS service, we have been able to trust that our systems are being well managed and the response time in malfunction/problem situations has always been first class.”Hanna VahteraHead of Digital Workplace Services, Meyer Turku
FAQ - How the Service Works
Starting with us is as simple as a conversation about your maintenance and support needs.
- Contact us, and let’s explore your needs together.
- We’ll assist you to discuss about current situation and the vision of the future.
- Our team will help you choose a right service to reach your goals.
We offer extensive maintenance and support services that can encompass all aspects of your software management, including hosting and complete responsibility for your business systems. Our team is ready to collaborate with your own support organization, sharing responsibilities such as help desk operations to ensure seamless service delivery.
By integrating with your team, we ensure that your systems run smoothly while focusing on the core functionalities your business needs. Our support services are designed to adapt and scale according to your specific requirements, guaranteeing constant efficiency and reliability. Whether it’s maintaining your existing infrastructure or evolving your software solutions, we prioritize proactive partnership and consistent excellence.
At ATR, we prioritize minor development as part of our maintenance and support service, ensuring software remains current and responsive to industry changes.
We collaborate closely with our clients during development projects to seamlessly integrate new features and functionalities according to organizational needs. Our comprehensive run books guide system operations, offering insights into optimizing existing software and foreseeing potential upgrades.
Through open dialogue with stakeholders, we refine our approaches to anticipate and meet evolving software demands effectively.
At ATR, we pride ourselves on maintaining and supporting industrial clients’ systems with SLA-based services, regardless of who developed the applications initially. Our approach is made possible through effective and proactive collaboration, ensuring that we align with our clients’ needs and expectations.
We utilize a systematic approach to our maintenance and support services, allowing us to seamlessly manage various software environments. Our experienced team ensures that all necessary updates and improvements are handled efficiently. Through this comprehensive support, we help our clients maintain continuity and enhance their operations in complex industrial settings.
Effective cybersecurity in maintenance and support is achieved through the implementation of regular updates, which are essential in combating new cyber threats. Systematic monitoring plays a crucial role in identifying and addressing security breaches promptly, ensuring sustained data protection.
Developing road maps for cybersecurity allows us to prepare and proactively address vulnerabilities, ensuring robust defenses. Our commitment to safety involves structured and consistently proactive efforts, reinforcing system stability and integrity. Communication with clients about these measures remains key, fostering trust and aligning security priorities.
An SLA (Service Level Agreement) based maintenance and support service is a formal commitment between a service provider and a client, outlining the specific expectations for service delivery and operation. It encompasses defined parameters such as response times, service availability, and the quality of support offered to ensure thorough maintenance and minimized downtime.
By adhering to the SLA, organizations like ATR can reliably manage complex industrial environments, ensuring system consistency and cybersecurity.
This proactive approach aligns with our value of making collaboration straightforward, allowing clients to focus on their core business without technical distractions.