In this post, we discuss how Lowell identified the unique credit management needs of small- and medium-sized enterprises (SMEs) and embarked on a journey to enhance its application.
Lowell noticed that different-sized companies have different needs in credit management, and no single solution serves all customers equally well. Lowell had a desire to improve its credit management application, especially for small- and medium-sized customers, which led to the specification and design of a completely new user interface based on the needs of SME customers.
The solution had to be mobile-friendly but also with a traditional web interface. Most of the existing credit management application functions also had to work in the new solution.
Collaborative Development
The development team included both Lowell’s own personnel and ATR consultants. The user interface was created with a modern web development software framework. As a by-product of the project, a new API interface was built for accessing the collection system data, which can be used as a basis for the platform economy of the collection section, if necessary.
The working methods were appropriately based on Agile practices and a workable solution was delivered on time. After that, we worked hard to produce new features, and we’re already using the new solutions for similar needs in other countries.
The Background Info
React, AWS, .NET5, REST
European Lowell is a credit management pioneer and a frontrunner in the ethics of the sector. Lowell operates in the United Kingdom, Germany, Austria, Switzerland and the Nordic countries. The company’s customer base comprises 36 million European consumers.
“The redesign of the user interface allows us to optimise existing approaches and prioritise new needs. The updated solution will also enable operational improvements using new technologies.”Sami KulmalaLead Software Engineer, ATR
